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Frequently Asked Questions


  • Why should I choose Vinyl Windows from Maintenance Free?
    A. Vinyl windows are durable, energy efficient and make an excellent investment. Of the various materials used to manufacture windows, vinyl windows are the most popular. Another important factor to accompany a quality window is having a quality installer. A poor installation can quickly subtract the benefits of upgrading your windows. This is why we make sure our professional installers are expertly trained to install your vinyl replacement windows. Replacing the windows in your home will enhance its overall beauty while giving your budget a boost by helping conserve costly energy.

  • Where is Maintenance Free Window Company based out of and do you have a showroom?
    A. Maintenance Free Window Company has an office in Duluth (serving metro Atlanta). Yes, we do meet with customers at our office, although a pre-set appointment must be made. Ideally, Maintenance Free needs to see the windows you are trying to replace so an accurate, thorough quote can be presented. Because of this, we bring the showroom to the comfort of your own home.

  • How long does it take to manufacture the windows and how long does the installation take?
    A. All windows are locally made right here in Georgia. Each window is custom manufactured for your home. It takes 2-3 weeks to build your windows. Installation is normally done in one to two days, depending on the size of the project. Customers normally have their windows installed within 4 weeks from the order date.

  • How much does it cost?
    A. The number, size and window type will all factor into how much your windows cost. Unlike many of our competitors, Maintenance Free Window Company does not subject our customers to high-pressure sales tactics. Maintenance Free firmly believes in providing customers with a direct and honest approach to pricing each project. All our products and installation costs are provided in a pre-printed, easy-to-understand format. This allows our customers to build windows to their specifications and to their budgets.

  • How does the process work?
    A. After the windows are priced to the customer’s specifications, each window is individually measured. These measurements are then submitted to manufacturing for production. Manufacturing builds the windows and ships them to Maintenance Free’s warehouse. Customers are then called and a convenient installation date is set.

  • How can I prepare my house for my replacement windows?
    A. Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. We can assist with blinds and heavy furniture items as necessary.

  • What is standard installation?
    A. Standard installation involves the removal of your old wooden windows from inside your home. In this process, the interior trim is removed, the old window is taken out, and the new window is inserted, insulated, and caulked. The existing trim is put back on. You won’t know we were there except that you have new windows. If you are replacing aluminum or steel windows, additional charges may apply to extract the windows and trim the exterior.

  • How will the outside of the windows be finished?
    A. If desired, when the new windows are being installed, we can go outside and cover all exterior wood casing on each window with a custom fit, finished aluminum trim for a maintenance free exterior. This is normally added to your standard installation cost. On some homes this exterior trim is not necessary.

  • How long will my house be open to the weather without windows in place?
    A. Normally no longer than 15 minutes per window.

  • What type of warranty is available for my windows?
    A. All of our replacement windows come with a lifetime all-inclusive, transferable warranty to include glass breakage and seal failure (foggy windows). It’s simple, all product, materials and workmanship is covered…guaranteed! Click here for a copy of our warranty.

  • What happens to my old windows?
    A. After installing your new replacement windows, Maintenance Free will remove your old windows and every bit of debris from your property and dispose of it properly. You won’t know we were there except you have new windows.

  • What do I do if there is a problem with the windows?
    A. Most of the issues encountered by our customers are easily corrected and don’t necessarily mean that there is a problem with your window. In the rare occasion that you do have a problem with your new windows, feel free to call or email us or and we’ll gladly repair or replace it, free of charge.

  • What is Low-E glass?
    A. Low-E or low emissivity is a coating that goes on the glass in a window and helps increase energy efficiency by blocking UV rays and reflecting the heat in the room back into the space.

  • What are U-Values and R-Values?
    A. Both the R-Value and the U-Value are measurements that can tell you how much heat transfers through a material. The R-Value generally applies to the window glass while the U-Value apples to the entire window system. The higher the R Value and the lower the U-Value the more energy efficient a window is and the less energy you will lose.

  • What is Argon gas used for?
    A. Argon gas is used to replace air in between window panes to increase the insulation in that window. Argon and other gases like Krypton gas are inert which makes them more resistant to energy loss. This makes it more difficult for cold or warm are to pass through your window so your home’s temperature stays more consistent year round.

  • Why do windows sweat?
    A. When warm air comes into contact with cooler air, the water vapor in the air condenses and becomes a liquid. This makes it look like the window is sweating. Our windows have warmer edges and insulating gases that reduce condensation so you don’t have to worry about foggy windows. You can also open windows and use a dehumidifier to help reduce condensation.

  • Will new windows eliminate condensation?
    A. Our windows can significantly reduce condensation but depending on the temperature difference between your home and the outdoors it is still possible. But since out windows reduce heat loss and have insulating features it helps minimize the difference in temperature of the window.
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